organizational changes focused on down-sizing, rationalization
and restructuring will not succeed. The need is
for global outlook, broad cultural change, and deeper
communications as the problems created by implementing
change in the mechanistic approach will result in
employee resistance, communications failure and
will create a credibility gap with the leadership.
Thus in this global and highly competitive arena,
for companies to be effectively they will have to
develop a new relationship with “Human Resources”.
Individuals will no longer accept being treated
as employees, but rather seeking to become “customers”
for their services as they plan their own careers.
Thus organisations will have to nurture their employees
& encourage self development, if they wish to
The New Consulting Dimensions
consultants too need to understand that business
fundamentals are changing, and that new paradigms
is critical for management consultants who facilitate
wealth creation, because they are the means by which
new knowledge, new ideas, and new technology are
spread through organisations and increasingly through
the global economy.
Consultants will have to adapt to these sweeping
changes by taking responsibility for increasing
their own expertise and knowledge, and consulting
Management and organizational performance will increasingly
depend on the advice and help resulting from close
interaction between consultants, research institute
academia and the business community.
is thus evident that the consultant and the consulting
firm cannot be all things to all clients or all
people. It will be ever more essential that a consultancy
practice clearly define its market niche and develops
services that set it apart and with ever improving
Need For Client Consultant Partnering Clients will
need assistance in moving from the industrial age
to the global age. They will need to understand
the processes best suited to achieve this change.
This may require consultancies to have the ability
to envisage the future, to understand the processes
involved in making transformational changes, to
be able to work in less structured environments,
to operate globally, to use knowledge based systems.
Consultants will increasingly move from a task to
a process-orientation. Consultants will increasingly
partner with clients on a mutually agreed upon course
of action. Both consultant and client will need
to have a clearly defined role. It will be necessary
to determine which part of the transformation is
the contribution of the consultant, and which is
the contribution of the client.
This will become increasingly necessary as clients
will demand more long term participation by consultant
in issues that need to be dealt with, it may be
necessary for consulting firms to merge or form
alliance or partnerships while establishing partnering
relationship with their clients to effectively fulfill
their role in the emerging global scenario of the